Terms of Service

2.1 Permitted Uses

You may use our services for the following purposes:

• • Browsing our website and learning about Vietnamese tea culture and our services
• • Requesting information about tea sourcing, development consulting, or expedition services
• • Engaging our services for legitimate business or personal purposes
• • Communicating with us regarding our services and offerings

2.2 Prohibited Activities

When using our services, you agree not to:

• × Violate any applicable local, national, or international laws or regulations
• × Engage in fraudulent, deceptive, or misleading activities
• × Attempt to gain unauthorized access to our systems, networks, or data
• × Transmit viruses, malware, or any other harmful code
• × Harass, abuse, or harm other users or our partners
• × Use automated systems to access our website without permission
• × Reproduce, modify, or distribute our content without authorization

2.3 Fair Usage Guidelines

We ask that you use our services reasonably and in good faith. Excessive or abusive use that strains our resources or interferes with other users' access may result in temporary or permanent service restrictions.

3.1 Account Requirements

While basic website browsing does not require an account, certain services may require you to create an account or provide contact information. When doing so, you agree to:

• • Provide accurate, current, and complete information
• • Maintain and promptly update your information
• • Keep your account credentials secure and confidential
• • Notify us immediately of any unauthorized account access

3.2 Account Security

You are responsible for all activities that occur under your account. We recommend using strong, unique passwords and taking appropriate security measures to protect your account information.

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services if:

• • You violate these Terms of Service
• • You engage in fraudulent or illegal activities
• • Your actions pose a security or legal risk
• • You request account termination

3.4 Multiple Accounts

Creating multiple accounts to circumvent restrictions or for fraudulent purposes is prohibited. We may link and consolidate accounts that appear to belong to the same individual or entity.

4.1 Service Uptime and Maintenance

While we strive to provide continuous access to our website and services, we do not guarantee uninterrupted availability. We may perform scheduled maintenance or experience technical difficulties that temporarily affect service access. We will make reasonable efforts to notify you of planned maintenance in advance.

4.2 Feature Availability

Our services and features are subject to availability and may vary based on factors such as season, location, and tea harvest conditions. Specific tea varieties, expedition schedules, and consulting availability may change without notice.

4.3 Geographic Restrictions

Some of our services may be subject to geographic limitations due to legal, logistical, or practical constraints. We operate primarily in Vietnam's northern tea regions and may not be able to provide all services in all locations.

4.4 Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may add new features, change existing features, or remove features as we continue to develop and improve our offerings. Material changes to paid services will be communicated to affected users.

5.1 Our Content Ownership

All content on our website, including text, images, logos, graphics, videos, and software, is the property of Hà Giang Mist or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use our content without express written permission.

5.2 User-Generated Content

If you submit content to us (such as reviews, testimonials, or feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for our business purposes. You represent that:

• • You own or have rights to the content you submit
• • The content does not violate any third-party rights
• • The content is accurate and not misleading

5.3 License to Use Our Services

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include any right to resell or commercial use of our services or content.

5.4 Copyright and Trademark Notices

Hà Giang Mist and our logo are trademarks of our company. Other trademarks, service marks, and trade names appearing on our website are the property of their respective owners. Unauthorized use of any trademarks is strictly prohibited.