Hà Giang Mist
Privacy Policy
At Hà Giang Mist, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or use our services.
We believe in transparency and want you to understand your rights and how your information is handled. Please read this policy carefully, and contact us if you have any questions.
Last updated: November 28, 2025
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may choose to provide us with certain information, including:
- • Contact Information: Name, email address, phone number, and mailing address when you submit inquiries or register for services
- • Service Requests: Details about your tea sourcing needs, expedition preferences, or consulting requirements
- • Communication Records: Information contained in your messages, feedback, or correspondence with us
- • Payment Information: Billing details when you purchase our services (processed securely through third-party payment processors)
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Device Information: IP address, browser type, operating system, device identifiers
- • Usage Data: Pages visited, time spent on pages, links clicked, referring websites
- • Cookies and Similar Technologies: See our Cookie Policy for detailed information
Legal Basis for Processing
We process your personal data based on your consent, to fulfill contractual obligations, to comply with legal requirements, and for our legitimate business interests in providing and improving our services.
How We Use Your Information
We use the information we collect for the following purposes:
Providing Our Services
To process your requests, facilitate tea sourcing relationships, organize expeditions, deliver consulting services, and communicate with you about your inquiries and bookings.
Communication
To respond to your questions, send service updates, provide customer support, and share information about our services that may interest you (with your consent).
Website Improvement
To analyze how visitors use our website, understand user preferences, improve our content and functionality, and enhance overall user experience.
Legal Compliance and Safety
To comply with legal obligations, prevent fraud, protect our rights and property, and ensure the safety of our users and partners.
Marketing and Analytics
With your consent, to send relevant updates about Vietnamese tea culture, our services, and related offerings. You can opt out at any time.
How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your data only in these limited circumstances:
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Service Providers: We work with trusted third-party companies that help us operate our website, process payments, manage communications, and provide analytics. These partners are contractually obligated to protect your data and use it only for specified purposes.
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Tea Community Partners: When you engage our sourcing services or expeditions, we may share relevant information with tea-growing communities and local guides to facilitate your experience.
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Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our legal rights and safety.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this privacy policy.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information:
While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and take precautions when sharing information online.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- • Service-related data is kept while you remain a customer and for a reasonable period afterward to comply with legal obligations
- • Communication records are retained for reference and quality assurance purposes
- • Analytics data is typically anonymized and aggregated for long-term analysis
- • When data is no longer needed, we securely delete or anonymize it
Your Privacy Rights
You have important rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal data in certain circumstances, subject to legal retention requirements.
Right to Data Portability
You can request your data in a structured, machine-readable format for transfer to another service.
Right to Object
You can object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
Our operations are based in Vietnam, but we may work with service providers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses or other legally approved transfer mechanisms.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Hà Giang Mist
27 Hàng Bông, Hoàn Kiếm
Hà Nội 100000, Vietnam
Email: [email protected]
Phone: +84 24 3928 7145
Or use our contact form to reach us directly.